Frequently Asked Questions & Clarifications

As soon as your report is submitted successfully, a unique and confidential Tracking ID is displayed on screen (e.g., JN-2026-000123). Copy or screenshot this code immediately and store it securely. You will use this ID to monitor verification and review progress on the tracking page.

Visit the "Track" page in the navigation bar, enter your Tracking ID, and click search. You will see an interactive timeline displaying the current status of your report (Submitted, Under Review, Verified Information, Published, etc.).

If you mistakenly provided inaccurate information or wish to supplement important details, visit our Contact Desk and send a revision request citing your Tracking ID. Our moderation team will review and update or withdraw the record accordingly.

No. Jonsakkhi is neither a court of law nor a law enforcement investigation agency. The publication of a report indicates that it has successfully passed our moderation team's initial screening criteria as a matter of credible public interest. It does not constitute a formal legal verdict or judicial proof of criminality.

It indicates that the circumstantial context, administrative department, submitted evidence, and logical consistency of the report have been objectively evaluated by our moderation team, confirming absence of malicious defamation, spam, or fabricated claims.

No. Duplicate submissions, personal vendettas, communal incitement, unsubstantiated rumors, or reports containing personal family photos are never approved for the public ledger. These submissions are formally rejected during moderation.

Generally no. To ensure individual security and legal safeguards, reports do not publish specific personal names or titles. Instead, they reference institutional bodies (e.g., Regional Passport Office, Upazila Land Office) and provide an objective factual summary.

No. Whistleblower protection is the foundational covenant of our platform. Our system architecture is deliberately designed without technical avenues to expose submitter identities to third parties or public audiences.

Direct contact details are stored in an isolated, encrypted database separate from public ledgers. Only authorized senior moderators may access them if necessary to clarify critical verification facts, and contact records are cryptographically purged after 90 days.

To prevent DDoS attacks and maintain cyber security, minimal system logs are retained for a maximum of 30 days and automatically deleted thereafter. For full details, please consult our Data Retention Policy.

No, never. Jonsakkhi is not an emergency police, ambulance, or rescue dispatch service. In situations involving imminent danger to life or property, immediately call the National Emergency Helpline at 999.

No, uploading evidence is completely optional. However, providing relevant receipts, invoices, official notices, or photographic documentation substantially accelerates verification by our moderation team.

We recommend using your phone's photo editor to black out (redact) personal NID numbers, private faces, or home addresses before uploading. However, even if you do not, our moderation team manually redacts all sensitive PII before public publication.

No. This represents the monetary amount alleged by the citizen in their report. It is not an audited, government-verified, or judicially established financial determination.

The dashboard visualizes the geographical and sectoral distribution of citizen reports received. Its objective is to highlight systemic patterns across administrative sectors and assist policy makers and civil society in identifying reform priorities.

None whatsoever. Submitting reports, tracking status, and accessing public ledger data is 100% free and open for everyone, forever. There are no subscriptions, paywalls, or premium tiers.

Jonsakkhi is an independent, non-profit initiative. To offset cloud hosting, domain, and technical infrastructure expenses, citizens may voluntarily contribute ৳100 or more as a gesture of civic solidarity. Donations never influence editorial decisions or report verification priority.

No. We are an independent, civic-driven non-profit initiative. We do not host commercial advertisements, monetize user traffic, or sell user data.

We are deeply committed to impartiality, fairness, and prompt corrections. Any institution or citizen can submit a formal dispute or correction request via our Contact Desk quoting the Report ID and supporting documentation. Our team will review and make appropriate corrections or retractions promptly.