Identity Protection • Public Civic Service • Transparency & Accountability
In urgent life-threatening situations, contact emergency services directly.
Jonsakkhi Jonsakkhi
Submit Report
Verification Integrity

Evidence & Documentation Policy

Clear standards on acceptable documentary evidence, procedures for redacting personal identifiers, and technical chain-of-custody safeguards.

Prudence & Proportionality in Evidence

Robust supporting documentation significantly accelerates report verification and reinforces credibility. However, uploading files is completely voluntary and never mandatory.

When providing receipts, challans, or official slips, take precautions to ensure that intimate domestic lives, unrelated third parties, or unnecessary confidential identifiers are not exposed.

Permissible Evidence

  • Official government receipts, bank challan copies, or institutional delivery slips.
  • Online civic application confirmations or institutional portal tracking screenshots.
  • Photographs of citizen charters, public fee notices, or institutional guidelines.
  • Official administrative letters, notice letters, or written agency communications.

Prohibited Attachments

  • Illegally wiretapped private telephone recordings or covert private audio.
  • Private family albums, intimate personal photographs, or social media chats.
  • Confidential personal medical charts, prescriptions, or clinical diagnostics.
  • Unredacted financial credentials (e.g. ATM PINs, CVV codes, complete bank numbers).

How to Mask Sensitive Identifiers Before Upload

Using your smartphone's built-in image markup or photo editor, you can easily obscure sensitive sections:

1. NID / Passport Numbers: Keep only the final 4 digits visible and black out all preceding numbers.
2. Bystander Faces: Blur or crop out innocent fellow citizens or bystanders who happen to be in frame.
3. Residential Addresses: Black out private residential street addresses, personal emails, and phone numbers.

Technical Constraints & Cryptographic Security

Maximum file size: 10 Megabytes (10MB). Supported formats: JPG, PNG, PDF.
All evidence files are stored with AES-256 cloud encryption and automatically expunged after 180 days.

Read Data Retention Policy
Home Reports Report Track Dashboard